Additional terms and conditionsPrices and servicesThe indicative prices of accommodation and any other services are listed in the presentation materials of the accommodation provider (website, brochures, etc.).However, the price that is stated in the accommodation voucher (hereinafter referred to as the voucher) is binding for the customer.The scope of contractually agreed services and prices is binding for their breakdown in the voucher. The accommodation provider is entitled to change the agreed conditions of the stay in cases beyond its control (e.g. force majeure).Cancellation of the stay by the customerThe customer is entitled to cancel the order at any time before arrival. Cancellation of the stay requires a written electronic form (email with delivery) to [email protected]. The date and time of sending the email is decisive for determining the cancellation period.For larger groups, individual cancellation fees may be negotiated.The accommodation provider will not charge the customer the aforementioned cancellation fees if he/she was unable to use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, call-up order, natural disaster. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence.Guarantee of accommodation
The hotel guarantees the reservation on the basis of a written confirmation issued by the hotel. The written confirmation of the reservation is usually issued on the basis of a binding written order from the customer. Unless otherwise stated, the hotel is entitled to require a deposit for the services provided, payable before the arrival date. The amount of the deposit and its due date is indicated on the invoice. In the event that the deposit is not paid to the hotel by the due date, the hotel considers the reservation cancelled, without refund. The hotel guarantees accommodation on the day of arrival until 18:00 local time. After this date, the hotel is entitled to offer the accommodation to another person. In case of prior information, the reservation time can be extended by agreement.
Cancellation policy
The client is obliged to always make any changes to the reservation or cancellation by email and this change or cancellation must be confirmed by the hotel.
Any shortening of the length of stay or failure to use some of the services booked (if available) is not a reason for refunding part of the payment for the services booked, unless otherwise agreed.
Payment terms
Unless otherwise stated, the hotel requires payment in cash for the services provided no later than the day of the guest's arrival. The hotel also accepts credit cards. For group and group events, the hotel requires payment for the services ordered at least 45 days prior to the stay.
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Warunki Hotel.cz
1.1. Hotel.cz Portal Provider - the company ONLINE HOLDING s.r.o., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: [email protected].
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
4.1. Ordering
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address [email protected] or to the correspondence address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.
